Exchanges and returns
If you wish to exchange the garment for a different size, color or other product, you can request it within 30 days of receiving your
purchase. After this period of time, returns are not accepted.
The garments and/or products must be in optimal conditions, unused and with the label on. We will also ask you for the purchase
invoice in order to be able to make the exchange. Otherwise, it will not be possible.
Exchanges and returns are made via Andreani, to a branch office. It may take a minimum of 5 working days to process
the exchange.
THE FIRST EXCHANGE IS FREE OF CHARGE.
You can write to [email protected] requesting the change, we will contact you as soon as possible to evaluate your request.
Makalu products have a full warranty against possible defects in materials or workmanship, during the useful life of the same. This warranty is valid for 12 (twelve) months from the date of purchase detailed in the ticket / invoice, which must be presented to make the return. The damaged garment will be replaced by another one (stock available at the moment) in optimal conditions, otherwise, by any other product of the same value or the refund of the money paid at the time of purchase. The warranty does not cover damages due to accidents, poor care, negligence, wear and tear or natural discoloration of the products due to their use over time. In case of requesting a refund, the payment will be returned in the same way the purchase was made, otherwise, you will be previously informed. Money refunds have a delay time of 10 (ten) working days from the arrival of the garment to our address.